Terms of service
Terms & Conditions
More than anything, we want you to be happy! The best thing to do initially is contact us and we’ll do everything we can to resolve any issue.
ORDERING
Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise the order should be processed and dispatched, usually within 1-2 days. Please allow another 2-3 working days for delivery.
PRICE
Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering.
JAR SUBSTITUTIONS
Our jars may occasionally change in appearance slightly from those shown for quality control reasons. If there are any significant changes we’ll contact you before dispatch.
QUALITY CONCERNS
We take great pride in the quality and condition of our product and it should reach you in the best possible condition. When you receive your order please open it as soon as possible and inspect it. If you aren’t happy with what you find, please email pictures to hello@heartandsoulnuts.com. We will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too.
Likewise if the box has been damaged during delivery, please contact us as soon as possible. Send us an email with the picture of the box sent. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:
- Incorrect addresses
- Unopened parcels
- Delayed deliveries due to weather problems.
- Gifts to recipients who have gone away or are unable to receive parcels.
TITLE
Heart and Soul Nuts LTD retains all rights of ownership and possession of the goods until full payment has been received.
RETURNS
Any unwanted items must be returned, with their packaging unopened and in the same condition which you received them in. Once opened, all product is none returnable, unless faulty. For any quality related issues we will reimburse you for postage.
DELIVERY
Our couriers take 2-3 days to delivery to most of the UK. To some parts of Scotland and offshore islands, delivery can take longer. If we anticipate any issues we will contact you asap.